Returns & Exchanges
At Zoom Electric Bikes, we want to ensure you are completely satisfied with your ride. If you are not happy with your purchase, you can return your e-bike in its original condition within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Bike
Carefully repack the electric bike in its original factory packaging, ensuring all batteries, chargers, and manuals are included to avoid restocking fees.
Shipping and Logistics
Affix the provided shipping label and drop off the package at an authorized carrier location or schedule a professional freight pickup for heavy-duty models.
Inspection and Refund
Once our technicians verify the bike's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing